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Refund for damaged sheital

Question:

My used sheital began losing hair at the parting area. I gave it to a sheital macher to fix. I also gave her an older sheital that she could remove the hair from the front of it and implant it in the other one. The sheital would also have to be died so as not to be two colours. I paid 500 reais (approx. $125.) I did not ask her to cut it. She did the sevice however, the hair that was implanted was loose and could fall apart and was very thick and messy at the front and the colour was not even. Therefore I returned it to her to please arrange it. Again it was not resolved with loose layers and a very unsightly tuft at the front. It seemed that the way it was stitched made it fall forward and leave a gap. It also looked shorter.I was sure it had been cut. Finally she admitted that she had to “adjust” it to be even. However it looked more like it was chopped off. My husband noticed that it was incredibly shorter and I asked her to please fix it. She said she would not do anything else and that I should speak to her rabbi about it. We had a meeting and it was agreed that she would try to fix it again. Although I really had lost my trust in her by now and just requested my money back. The rabbi suggested I try again and with a heavy heart I did and this time it came back destroyed! Now I have lost my sheital and my money. It is worse than before. There is nothing to fix. The front is terrible with the net completely exposed. It has been cut and is much shorter and she removed the clip in the front and didn’t put it back. It is really unusable now. Basically I’m very upset. What can I do? Does she have to pay me back, how much? And if she refuses? The rabbi in the middle that she called feels bad about the situation but this will not refund my money or replace my sheital. Please advice. Thank you.

Answer:

I really feel sorry for you. I suggest that since you already have a Rabbi involved you should try to continue with him. Perhaps he can come to some compromise with her. If you cannot come to any workable agreement you should discuss with the Rabbi the option of calling the sheital macher to a local Beis Din. Behatslacha!

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