Hi. I ordered an order from my local supermarket. They dropped it off on the top step leading to my house. (I live in a single family house). They say they dropped it off about 9 am. At 915 I checked and it wasn’t there. I believe them that it was dropped off, but I never got it; it was probably stolen before I had a chance to take it in. [I’m pretty certain that’s what happened; it happened to a couple of people in the neighborhood] Do I have to pay for it? They did what they were supposed to, but I never got it. who has to swallow the loss? Kol tuv
The standard practice here in Yerusholyim is for the supermarkets to leave goods unattended outside the door (with the agreement of the purchaser), so therefore they cannot be held responsible. Perhaps never the less you can come to some compromise with the supermarket.
Pischey Choshen Chap 1 Foot note 28.