Question:

I run an online business and I run it myself. I don’t always like my name on the internet so sometimes when I communicate online with clients, I use a different name that I made up, and a different email that I made up to match that name.

Sometimes I also answer clients with an answer like, “I will consult with my team and get back to you” or “I must ask my manager first” as if I am an employee in a firm. This is effective if they ask for a discount, for example. Or if someone doesn’t like a “company policy” that I have, it’s much easier to respond to them as if I was an employee and not the owner.

In reality, however, there is nobody here but me. My wife helps me for maybe 3 minutes a year when I ask her for her opinion about something business-related, so perhaps therefore it’s OK to say I have a team, and she is my “manager.”

My question is are these practices acceptable?

Answer:

It is permitted and it is not considered fooling the customer. The reason is because this is a standard business practice, and people understand that this is the way that people run thier business.

Sources:

R’ Y. Cahen shlit”a

Tags: Business

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