I gave my cleaners a skirt to pleat and paid them 14 dollars to do this tailoring work. I got back the skirt and the job was not done properly, meaning that the pleats didn’t last, Am I paying the cleaner for the finished product or his time? Can I demand my money back since the job was not finished, even though he did try?

Answer:

When a product is given to a tradesman for mending, payment is not for his time, but for the finished product. Provided the results show that the job was not done properly, you have every right to ask for your money back — or, alternatively, for the job to be done properly.

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