Question:
Dear Rabbi,
Thank you for the opportunity to ask questions,
If someone booked a session with me and I sent a reminder that morning, which she confirmed, but then she didn’t show up and claimed she thought the appointment was later, should I forgive her and not charge her, even though I could have given the session to someone else? I’m wondering what the right approach is according to Jewish values: to forgive her or to charge her anyway.
Answer:
Hello,
The liability of a customer or employee that doesn’t show up, which causes the employer a loss depends on if the customer missed the session because of unforeseen circumstances, and they are not at fault or not. It is hard to gauge from what you are writing why exactly the customer didn’t show up. Was it something that was understood from something you said or not. If you would like, you can make a video appt, with one of the dayanim, that speaks English, and after hearing both sides, to give a ruling.
Best wishes
Sources:
חומ ס' שלג סע' א'
